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Edunet Parent Portal

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Returns Policy

  1. Special Build Machines are sold on a NON RETURN basis
  2. Edunet does not accept order cancellations. We may consider requests on a case by case basis made in writing to portal@edunet.com.au and are subject to approval at the discretion of Edunet.
  3. Edunet does not provide a refund for change of mind.
  4. A 20% restocking fee will apply if Edunet approves an order change/cancellation.
  5. If a laptop is Dead-on-Arrival (DOA) then it is your responsibility to notify Edunet within 7 days.

All inward freight will be the responsibility of the sender. Edunet will not cover the cost of freight. Please return the product to our warehouse (see details below) with the RA number clearly written on a sticky label on the outside of a shipping carton - do not write or attach anything directly on the product or its boxing – damaging the carton may make it unreturnable. If the RA number cannot be identified the product will be returned immediately at your expense.

Edunet accepts no responsibility for loss or damage occurring in transit or return.

Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. This process normally takes 1-2 weeks. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

Special Conditions

Products supplied on a "No Return" basis cannot be returned to Edunet unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.

Replacement of items where Edunet has provided incorrect goods

Edunet takes full responsibility for the replacing of goods where it has provided incorrect goods. When returning goods please contact the Returns Department at portal@edunet.com.au to obtain a Return Authorisation number (RA). Where possible products returned for replacement must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product may not be accepted.

All freight will be the responsibility of Edunet. Goods will be picked up and returned to our warehouse (see details below) with the RA number clearly written on a sticky label on the outside of a shipping carton - do not write directly onto the product or its boxing – damaging the product may make it unreturnable. If the RA number cannot be identified the product will be returned immediately at your expense.

Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. This process normally takes 1-2 weeks. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

Damaged on Arrival or Dead On Arrival Products (DOA) Should a Edunet product be received but is dead/damaged on arrival, please notify Edunet Returns Department immediately to receive an RA number.

All freight will be the responsibility of Edunet. Goods will be picked up and returned to our warehouse (see details below) with the RA number clearly written on a sticky label on the outside of the shipping carton - do not write directly onto the carton – damaging the carton may make it unreturnable. If the RA number cannot be identified the product will be returned immediately at your expense.

Edunet will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.